Skip to main content
You are not a member of this wiki.
Knowledge Sharing Tools and Methods Toolkit
Pages and Files
What is your context?
About the Toolkit
About the Toolkit
Support the Toolkit
Tips for Editing
Toolkit in the News
CG ICT-KM Site
FAO Knowledge Forum
KS Share Fair
Skype is a commercial voice over Internet Protocol (VoIP) service that allows you to talk to other people by using the internet instead of a landline or mobile telephone.
Skype has made voice-to-voice interactions easy and affordable. Previously, people were reluctant to have phone meetings because of the long distance costs involved. Now, if all participants have a good internet connection, they can talk for free. Skype can also be used to make a low-cost call from a computer to a telephone.
While Skype was developed as a voice application, the platform has added other tools over time. Most importantly, it has an integrated chat. Many people who don't have sufficient bandwidth for the voice application still use Skype as an instant messenger and a chat room.
Skype allows you to easily see which of your colleagues from your contact list are online at any given time, enabling you to initiate a chat, or a voice call, or a video conference, and share files at the same time. In short, Skype is a full-featured collaboration tool.
Skype was created by Finnish entreprenuers and was bought by eBay in 2005.
When to use
For voice-to-voice conversations involving up to a maximum of 25 people.
As an online presence tool to let your team or network members know when you are online and available.
As a chat room to take notes or have additional layers of conversation during a voice call.
As an ongoing team chat space (leave open all day with all members).
For sharing files.
For small group video conferencing, up to a maximum of 10 people.
To provide free connection into some land-line telephone conferencing systems such as
How to use
Tips and Lessons Learnt
Examples & Stories
(add your story)
Who can tell me more?
Sophie Treinen (sophie.treinen [at] fao.org)
Gauri Salokhe (gauri.salokhe [at] fao.org)
Elena Di Paola (elena.dipaola [at] fao.org)
Related Methods / Tools / Practices
Voice Over IP (VoIP)
7 things you should know about Skype
Use Skypecasts to teach languages
, YouTube video by marconisida
25 Tips to improve your Skype experience
, VoIP News, 6 February 2007
Skype's extras: desktop sharing with Uyte
, Mark O'Neill, Read/Write Web, 20 August 2007
How to lobby for a pro-skype policy in your development organization
, i-collaborate, e-collaborate, we-collaborate, 27 July 2007
How to record Skype calls: a mini-guide
, Robin Good, 24 June 2007
Skypecasting For Beginners - How To Do It
, Livia Iacolare, MasterNewMedia, 23 May 2007
Skypecasts Academic potential
, Jeff Van Drimmelen, Educause Connect, 13 November 2006
Skype as a community platform
Photo or image credits
help on how to format text
Turn off "Getting Started"